The Home Care Packages program is a government-subsidised initiative designed to provide ongoing support for ageing individuals who wish to remain in the comfort of their own homes.  The program offers four distinct levels of care and support, each corresponding to individual needs.  The funding allocated to each level varies, allowing individuals the ability to use funds for a variety of assistance and services tailored to their specific requirements.   Funding for your Home Care Package is sourced from the Commonwealth Government and is kept in an account in your name via Services Australia.

The four Home Care Package levels cater to different care requirements:

  • Level 1: Basic care needs
  • Level 2: Low-level care needs
  • Level 3: Intermediate care needs
  • Level 4: High-level care needs

Government funding varies for each level, with higher-level packages receiving more substantial support. This financial assistance allows recipients to access a broader range of services. If care needs evolve, there’s an opportunity for re-assessment to potentially secure a higher-level package. Following an Aged Care Assessment, individuals will be informed of the specific level that best suits their unique needs.

Home care package levels

Wait time information

It is important to note that wait times for the allocation of a Home Care Package can be some months.  If you, or someone you care for would be eligible for this assistance we are here to help.  We work with you to navigate My Aged Care and apply for a Home Care Package.  This service is free and confidential and can be done in the comfort of your home, or by appointment at our warm and welcoming Geographe Bay Centre, 5 Craig Street West Busselton.  Contact us on 0493 837 423 or email

Comprehensive Care Package Offerings

Below are some of the services you can access with your package depending on the level you are assessed at.

Personal care

Personal Care

  • Help with bathing, showering and toileting
  • Help with dressing / undressing
  • Assistance with getting in and out of bed
  • Help with washing and drying hair, shaving
  • Reminders to take medication.
Nursing, Allied Health & Clinical Services

Nursing, Allied Health & Clinical Services

  • Wound care and management
  • Someone to help you take your medication
  • General health and other assessments
  • General health and treatment education to improve self-management.
Podiatry, physiotherapy and other therapies

Podiatry, physiotherapy and other therapies

  • Speech therapy
  • Podiatry
  • Occupational therapy or physiotherapy services
  • Other clinical services such as psychological counselling.
Nursing, Allied Health & Clinical Services

Meals and Food preparation

  • Help with meal preparation (including special diets for health, religious, cultural or other reasons)
  • Meal delivery services such as Lite N Easy (excluding the cost of food).
Impairments or Continence

Impairments or Continence

  • Continence advisory services and incontinence products such as underwear, bed protection
  • Dementia advisory services
  • Vision and hearing services.
Light Housekeeping

Cleaning, laundry and other household chores

  • Help with making beds
  • Help with the ironing and the laundry
  • Help with cleaning like dusting, vacuuming, and mopping
  • 1 x spring clean per year.

Home or garden maintenance

  • Minor garden maintenance including weeding, pruning and lawn mowing (major gardening work such as tree removal, paddock mowing etc is not covered)
  • Rubbish removal
  • Reticulation repairs.
Home modifications

Home Modifications

  • Fixing of uneven flooring
  • Installing of easy access taps
  • Installing grab rails in the toilet, bath and/or shower
  • Installing a ramp
  • Providing advice on areas of concern regarding the safety of your home.

Major home modifications or capital items are not permitted – including white goods, aircons, fans etc.

Aids to stay independent

Aids to stay independent

  • Walking aids like crutches, quadruped walkers, walking frames, walking sticks
  • Mechanical devices for lifting you in and out of bed
  • Bed rails
  • Aids like slide sheets, sheepskins, tri-pillows
  • Pressure-relieving or other medical mattresses
  • Lift chairs, Revolution chairs (dining)
  • Personal Alarms
  • Toilet Seats
  • Shower Chairs.
Social outings


  • Arranging a driver service
  • Providing transport if your package accounts for travel (level 3-4)
  • Assistance with shopping, visiting health practitioners, and attending social activities.
Social support

Social outings, groups and visitors

  • Arranging for a visitor to make in-home or telephone-based social calls
  • Providing a companion to assist with shopping or getting you to an appointment
  • Arranging social activities and providing or coordinating transport to social events
  • Arranging for you to attend group-based activities in a centre
  • Assistance in setting up phone and internet communication services to keep in touch with loved ones
  • A care worker visiting you in your home for a short period of time (for example, when your carer is away or unavailable).

Home Care Packages do not extend to funding the following:

  • Routine day-to-day bills
  • The cost of food
  • Rent or mortgage repayments
  • Expenses relating to gambling
  • Funding for vacations or entertainment
  • Services that are already covered by Medicare, or the Pharmaceutical Benefits Scheme
  • Programs that are already financially supported or subsidised by the Australian Government
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'We acknowledge the Traditional Owners of Wadandi Bibulman boodjar and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.'